Shipping policy

Order Processing

Orders are processed during our business days, excluding weekends and public holidays.
Orders are typically processed within 1–2 business days after payment has been confirmed.
During promotional periods, product launches, or peak seasons, processing times may be longer.

Shipping

Once your order has been dispatched, you will receive a shipping confirmation and tracking information (where available).
Delivery times vary depending on your location and the courier service. Estimated delivery times are provided as a guide only and are not guaranteed.
BOOM+ Performance is not responsible for delays caused by courier services, weather conditions, customs clearance, or other circumstances beyond our control.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Failed Deliveries & Returned Parcels

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, the customer may be responsible for any additional shipping charges required to resend the order.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us at admin@theboomperformance.com immediately upon receiving your order. Please include your order number and photos of the package and products (if applicable) to help us resolve the issue promptly.